Consultant/Freelancer – Continuous Improvement – BPO/ITeS (15-30 yrs)

Candidates who are freelancers/ Candidates looking for freelancing assignments need apply.

Project Management :

– Drive projects through a structured process of need identification, review, closure, sign off & implementation

– Engage in high impact projects on key business challenges, customer satisfaction, revenue enhancement, profitability, waste elimination and process enhancement

– Ensure timely closure of projects with desired outcome, de-risk timelines, get management sign off for closure

– Ensure structured workflow (DMAIC, PDCA etc.) for the projects and hygiene of the project decks in term of project management essentials

– Post completion of projects, ensure change management for effective implementation, sustenance & replication

– Regular status updates to stakeholders/ supervisors/ management; Publish regular project updates & minutes of the project team meetings

– Measurement of project impact including metric improvement, CBA & sign off on financials

– E2E migration/transition management

Program execution & Governance :

– Collaborate with functions for identification and registration of improvement initiatives

– Ensure hygiene of projects & high-quality solutions through precise application of right kind of quality engineering tools & techniques

– Ensure weekly updates from all teams & consolidate for management

– Populate and publish monthly dashboards as planned by the function

Focus Group Engagements :

– Create FOCUS GROUPS across functions and train teams on structured problem solving techniques

– Deliver team based improvements through eUrekas, projects, tech solutions and create metric improvement

Desired Candidate Profile :

– Graduation in technology/science/commerce with upto 15 years of relevant experience

– Lean Six Sigma Black Belt or Master Black Belt

– Proficiency in MS office, MS Projects, PM, Minitab etc.

– Certification in Quality (Six Sigma, Lean, ISO etc.)

– Background in hands-on Quality Engineering, Business Process re-engineering, QMS auditing etc.

– Six Sigma Black Belt level knowledge – Sound grip on Six Sigma & Lean management tools, techniques and methodologies

– Effective problem-solving skills to deliver quick & neat business results

– Excellent Communication & Presentation Skills

– Execution excellence

– RPA project experience preferred.