Chief Operating Officer – IT (8-15 yrs)

Job Description :

– Supervise, guide, and motivate the Customer Service Delivery departments

– These departments may include, Business Analyst, Implementation, IT, Projects, and Support

– Coordinate and ensure strong execution across the Leadership Team in accordance with the strategic plan and drive strong cross-team culture

– Establish operational benchmarks and resources needed to achieve strategic goals, proactively driving improvements as necessary;

– Work in concert with compliance team to set standards of accountability and clearly defined measurements for success

– Ensure adherence to service quality benchmarks and provide world-class products & services experience

– Ensure strict adherence to process TATs and also adherence to commitments made to the client

– Drives contingency planning, ensuring manage unexpected service delivery situations, shifts in client’s expectations and periods of both growth and contraction

– Coordinate and engages directly with other CxO and Leadership members to ensure operational transparency and to communicate key goals and priorities

– Provide strategic leadership around all Human Resources-related issues