AVP – Training – BPO (10-15 yrs)

AVP Training- Domestic BPO

Job Description :

– We have an opportunity for a Training head in Navi Mumbai for a leading reputed BPO.

– Candidates with strong training Experience in BPO, ITES

– This is a leadership position wherein the candidate would be required to manage big spans.

Location- Navi Mumbai

Ctc- upto 20 lpa

Qualification and Experience :

1. Graduate / Post Graduate

2. 10 plus years of experience in delivering and managing training function in large BPO / KPO set up

3. Exposure to implementing effective training programs in classroom and virtual Environment

4. Managed mass performance improvement enabled by technology/processes

5. Has experience in identifying and mapping future key requirements for training proactively.

Technical / Soft Skills :

– Content Creation and Management

– Understanding of Training need Analysis

– People Management Skills

– Exceptional Interpersonal and communication skills

– Training and scheduling experience

– Exposure to Data Analytics

– End to end business training governance and advise leadership

– Proactively identify process training needs basis stakeholders requirement

– Proactively analyze resources on timely basis with business and transition team

– Plan and deploy process training basis organisation growth plans and goals

– Track and report employee success and progress

– Prepare and monitor budget for process training programs and workshops

– Maintain good rapport with clients and stakeholders with high degree of communication