AVP/Senior Manager – International Operations – International Background Verification (12-18 yrs)

Role : – AVP / Sr.Manager – International Operations ( International Background Verification)

Location – Mumbai

Role :

The primary responsibility for the position is to manage about 100 to 400+ people, will have extensive interaction with clients from US / other client facing teams and will be responsible for building the credibility of the team and self. Candidate must work on building and maintaining a high performance team maintains very high aspirations in terms of quality, productivity and accuracy.

Roles and Responsibility:

– Responsible for the end-to-end operations delivery for the verification and Crim team

– Acts as an interface between the client team and operations delivery team for any day-to-day issues in operations

– Be part of SLA discussion and ensure adherence to SLAs and improve operational performance

– Identify process improvement areas and take initiatives to improve operational metrics like productivity, quality, TAT, etc

– Provide coaching and feedback to team members to enable them to improve their performance

– Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements

– Drive reward and recognition activity on the floor

– Client management

– Ensure compliance with internal policies and procedures, external regulations and information security standards

– Liaise with sales and solution design team to grow the account in similar lines of business

– Create a workforce requirement plan for the engagement when the team is growing and future business is expected

– Hold appraisal for the Process leaders and Team leaders in the Hierarchy.

Education Qualifications & Work Experience:

– PG / MBA / Graduate with min 12+ Years of overall experience out of which minimum 4 years of team handling experience.

– Prior Experience of Managing International Background Operations

– Client Interaction Experience

– Must have experience in working with a background screening company handling US geography

– Must have exposure to Criminal background check process

– Knowledge of basic State and FCRA (Fair Credit Reporting Act) rules and its application to Criminal background check process will be an added advantage

– Must have acute problem solving skills, consensus building and influencing skills and a strong analytical capability.

– Excellent organizational skills, attention to detail and flexibility as well as the ability to work effectively with global cross-functional teams in a fast-paced environment.

– Excellent process management skills including process design and improvement (basic awareness of lean, continuous improvement concepts)

– Must possess excellent written and verbal English communication skills.

– Must be a team player and also should be target oriented & Leadership Skills & Team Management

– Willing to Work in US Shifts