AVP – Process Excellence – BPO/ITeS (20-25 yrs)

A Giant BPO Setup looking for AVP with Multiple location.

Experience : 20 yrs

Location : Any

CTC : more than 80 to 1cr( for right candidate no bar)

Current CTC must be around 70 LPA

– At least 20+ years of work experience with min 18 years of relevant experience, preferably in a Tier 1 IT Services firm or Fortune 500 Company.

– Must have led high impact transformation projects including levers like Automation /Analytics and Process levers end to end.

– Good Expertise in RPA automation/Analytics life cycle management experience

– Must be Master Black belt Certified from a reputed certifying body/organization (e.g. ASQ or equivalent) with excellent command in Lean/Six Sigma methodology or MBA from Tier 1 institutes..

Job Description :

– Leads vertical to drive transformation agenda within the teams.

– Leads initiatives across Businesses and build synergies across BPS and IT teams.

– Drive Digital and Transformation agenda for Cross-functional processes

– Deliver operating results, drive change management through stakeholder management.

– Lead proposal creation for deals specifically in the transformation area and is the face of the customer in the deal cycle

– Builds and maintains positive long-lasting strategic relationships that support business goals within, across and outside the organization

– Lead global, complex projects that drives improvement in process capability and user experience

– Strategies on resources utilization and operational reduction approaches such as; process optimization, system integration, policy review, forecasting or prioritization.

– Work with IT to define the System of engagement, Define & Simplify Persona based user interfaces, minimize application touch points.

Bangalore/Delhi NCR/Hyderabad/Mumbai/Pune

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