Autonom8 – Support Manager – Customer Success (5-7 yrs)

ROLE AND RESPONSIBILITIES :

– Obsess on Customer success always

– Improve customer service experience, create engaged customers and facilitate organic growth

– Take ownership of customers issues and follow problems through to resolution

– Develop service procedures, policies and standards

– Keep accurate records and document customer service actions and discussions

– Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment

– Keep ahead of industry’s developments and apply best practices to areas of improvement

– Control resources and utilise assets to achieve qualitative and quantitative targets

– Adhere to and manage the approved budget