Atos – Senior Manager – Operations – Transaction Management – Syntel State Street Service (10-18 yrs)

Job Title – Senior Manager, Syntel State Street Service Pvt Ltd

Department – IMS – Transaction Management

Location – Mumbai

Reporting to – Deputy General Manager

Position Available – 2

shifts – Should be comfortable to work in night shifts

Purpose of Department :

The Senior Manager will have the responsibility to fully understand the assigned activities, in 4SPL. Facilitate the migration of new processes and play a key part in identifying synergies for improvement in various processes. The individual will be responsible for managing existing processes, in addition to new migrations/re-migrations that are planned through the year.

Responsible for managing staff at 4SPL (Mumbai/Pune). Across multiple time zones and across functions. Functions include the following across ASIA, Europe, US.

– Transaction Management

Principle Accountabilities : Key Activities and Decision making areas Typical Target and measures

Impact on the business/function : 

1. Typically managing 100 – 120 FTE – Cost USD 2M/2.4M, dependent on local site cost

2. Institutional client, supporting single Global Products/single sub product/multiple sub processes/multiple regions/multiple jurisdiction as follows:



US – Focus on analyzing errors that lead to financial claims

– Set up controls to avoid recurrence

– Ensure there is a cost control culture and overall costs are within projection

– Assist and provide data towards achieving the 4SPL cost model and building up of a framework to determine the unit cost to drive pricing decisions

– Implement cost reduction and productivity improvement initiatives

– Customers/Stake Holders 

1. Supporting single sub process of single product, single sub product, multiple region, multiple jurisdiction Customers/Stake Holders

– Engage Business Partners on a regular basis with focus on BU / Service issues

– Ensure BU issues / escalations are addressed promptly and within reasonable timeline

– Manage BU expectations and request for new processes and deliverables

– Drive automation project to strengthen processes, reduce errors, improve productivity and reduce processes that are currently supported manually

– Set up a service management unit to oversee the E2E delivery of our service to BU

– Work with BU support team to structure solutions for launching new products in domestic and offshore funds

Leadership and Teamwork

1. Work with staff on initiatives

2. To improve moral in the team

3. Recruit and retain the best people to support business goals and objectives

4. Motivate Team performance through effective communication and implementation of Best Practice to achieve department and business goals

5. Foster and encourage Team Goals, staff participation and contribution towards process improvement and controls

6. Facilitate/drive greater cohesiveness/coordination within Ops team and BU contacts Leadership

– Work on developing the middle management team

– Facilitate an open environment to encourage staff confidence, ownership of issues and ability to think through solutions

– Evidence commitment to 4SPL core values, Professionalism and Team Work

– Ensure all staff receive objectives, monthly 1-1 reviews and documented 6 monthly performance assessments


– Drive staff development through soft skill training, PDPs and performance management reviews

– Ensure knowledge retention in 4SPL through effective execution and delivery of process training

– Plan effective cross training taking into account continuity, career progression, staff turnover and individual learning curves

– Effectively manage staff performance, set individual / team objectives and performance targets

– Reward and recognize service excellence and retain high staff morale through celebrating success

Operational Effectiveness and Control

Single Product/Sub Product./Multiple region/Multiple Jurisdiction –

1. Significant complexities/Risk and engagement with BU and external market/Client. New funds/activities are being on boarded in 4SPL, with expectation with BAU delivery from Day1.

2. Operation Risk threshold through single event control failure identified based on the relevant data.

3. Transaction Authorization approval limits defined by BU compliance and Internal Risk based on Grades.

4. High Level of variations and specific Manual Processes required by single product/multi system/region/jurisdiction/client

5. Ensure governance around the Open items by Age and value; and chasing/escalating as appropriate to get the same resolved Controls and risk mitigation

– Establish robust processes to ensure that deliverables are met as per the agreed SLA

– Implement and monitor internal controls to ensure risk mitigation

– Ensure implementation of audit recommendations within stipulated timelines

– Maintain and operate under standards stipulated by the Group

– Ensure that there are no regulatory and Compliance breaches

– Implement a process to monitor and analyze errors against the inherent risk in the process and implement suitable controls to mitigate such risk

– To continually reassess the internal risk inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practice, management restructuring and the impact of new technology

– Comply with all internal / regulatory reporting requirements on a timely basis

– Responsible for the development and management of procedures and related control checks

Major Challenges (The challenges inherent in the role that require a continual test of the role holder’s abilities)

– The role will require technical excellence, people management expertise and stakeholder management

– Multi-tasking with ability to independently prioritize workload without impacting deliverables

– Keep abreast with the latest developments in the rules and regulations by the regulators of the various markets and to identify the implications involved in the current processes

– Drive business / customer centric quality initiatives

– Effectively mitigate identified operational risk

– Comply with 4SPL / BU audit standards

– Build customer confidence through shared contingency and business recovery measures

– Deal with business that may significantly exceed forecasted figures by liaising with the respective Business areas

– Lead and motivate staff with widely differing aspirations working in productivity – based environment with critical deadlines

Role Context (The environment and operating conditions of the role including the extent of guidance and authority)

Role Specification:

– 33% of the time spent managing people

– 34% of the time spent in maintaining and managing relation with stakeholders

– 33% of time spent in processing / technical aspects of the process

– Lead projects for both BU and 4SPL (Based on business objectives, targets and requirements)

MIS and trackers

– Ensure governance of MI and tracker relevant to the business

– Additional review of SOPs, process notes, checklists and other internal process related documents periodically

Management of risk (Operational risk/ FIM requirements) : 

– The jobholder will also continually reassess the operational risk associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology.

– This will be achieved by ensuring all actions take account of the likelihood of operational risk occurring, also by addressing any areas of concern in conjunction with line management and / or the appropriate department.

Observation of internal controls (Compliance Policy/ FIM requirements) : 

– The jobholder will also adhere to and be able to demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by internal auditors.

– The jobholder will implement 4SPL’s compliance policy by containing compliance risk in liaison with Head of Compliance, Local Compliance Officer. The term compliance embraces all relevant financial services laws, rules and codes with which the business has to comply.

– This will be achieved by adhering to all relevant processes / procedures and by liaising with compliance department about new business initiatives at the earliest opportunity. Also, and when applicable, by ensuring adequate resources are in place and training is provided, fostering a compliance culture and optimising relations with regulators.

Role Dimension (e.g. Balance Sheet size, lending / expenditure limits, size / volume of transactions, budget):

– 10+ million transactions per annum across Mumbai and Pune

– Position holder will need to be based offshore in Mumbai and would be willing to travel to other 4SPL locations and onshore global BU as necessary

Headcount reporting to this role direct: 6-8

Headcount reporting to this role indirect: 90-100

Total: 100 – 120

Skills / Experience required :

Knowledge and experience / Qualifications (Minimum requirement of the role)


– University degree level or equivalent practical experience / maturity. Higher qualification not a bar provided aspirations commensurate with the position

Professional Skills and experience:

Candidate should have extensive working experience in the Securities industry to include :

– Knowledge of clients and products across range of securities services

– Management positions with exposure to BU across multiple geographical locations

– Management position with exposure to remuneration, performance management, team building and staff development

– Middle office and / or custody is preferred

Personal Skills and qualities:

– Working knowledge / exposure to settlements / confirming / record keeping platforms like GTM, RKS etc

– Strong presentation skills, ability to communicate clearly, concisely and effectively in English, both oral and written

– Multi – cultural background or experience, ability to work across broad range of cultures in support of 4SPL values and objectives

– Strong analytical skills, high attention to detail

– Solid planning and organizational skills with a proven ability to prioritize competing demands and communicate this effectively

– Proven ability to execute and deliver change with an operational context

– Effective leadership with requisite interpersonal skills necessary to direct and motivate a large team to achieve results

– Solution oriented, high energy characteristics necessary to support business

– Excellent interpersonal skills with the ability to build and maintain global and regional relationships at all business levels

– Strong collaborative management skills with the various stakeholders

– Detailed knowledge of global market infrastructure

Mumbai/Navi Mumbai

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