Astroyogi – Assistant Manager – Operations (2-4 yrs)

Objectives of this Role : 

Maintain constant communication with management, staff, and vendors to ensure proper operations of the – organization

– Develop, implement, and maintain quality assurance protocols

– Grow the efficiency of existing organizational processes and procedures to enhance and sustain the organizations internal capacity

– Actively pursue strategic and operational objectives

– Ensure operational activities remain on time and within a defined budget

– Track staffing requirements, hiring new employees as needed

– Oversee accounts payable and accounts receivable departments

Roles and Responsibilities : 

– Lead, motivate, and support team within a time-sensitive and demanding environment, including setup and implementation of career development plans for all direct reports and problem resolution.

– Manage timely data collection to update operations metrics to achieve productivity targets, eliminate errors, and deliver excellent astrologer service

– Partner with cross-functional support teams in improving the proprietary tools and systems

– Work closely with finance department to make sure all the finance related issues are addressed and resolved for astrologer on time

– Oversee inventory management on the platform for better visibility and overall effectiveness

– Conduct operational reviews and report plans to improve it to top management and reporting manager

– Work on new operational initiatives/processes as per the need of the business

– Need to organize and host all the events and engagements related to the astrologers

– Make sure that we have a SOP and TAT for all the processes related to astrologer operations

– Manage and track onboarding process for astrologers.

– Astrologer communications and information to be proofread and well coordinated before sending out to the community

– Leveraging the astrologer experience on the platform in every possible manner

– Design and update the KRA’s (Key Result Areas) of the team as per the need of the hour

– To stay on top of the data for better operational decision making


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