Associate Director/Head – Customer Experience – EdTech (3-7 yrs)
Industry – Education / Teaching / Training
Category – Operations
Skills – Customer experience
Job Type – Permanent
Description – To head the customer experience for a exponentially growing ed0tech startup.
Client Details :
Our client is one of the market leaders in the edtech space looking for a strong leader who could deliver excellent customer experience.
Description:
– Setup and run the Post Sales function for a category.
– Execute complex operations to deliver best customer experience.
– Improve the efficiency of processes to achieve business results.
– Coordinate with cross-functional teams to resolve customer issues
– Lead a team of 100+
– Responsible for customer experience and handling any kind of escalations.
Profile:
– Experience of around 3-6 years with a team handling role.
– First principle problem solving, analytical skills, data-driven focused decision making and mindest.
– Experience in Stakeholder Management with business development, transformation, Design and internal operations teams
– Demonstrate excellent communications skills.
Job Offer :
– Industry par compensation and benefits.
– Opportunities to grow and learn in a competitive environment.
To apply online please click the ‘Apply’ button below. For a confidential discussion about this role please contact Monish Kumar on +91 80 6826 6828
Contact – Monish Kumar – +91 80 6826 6828
The Apply Button will redirect you to website. Please apply there as well.
