Associate Director/Head – Customer Experience – EdTech (3-7 yrs)

Industry – Education / Teaching / Training

Category – Operations

Skills – Customer experience

Job Type – Permanent

Description – To head the customer experience for a exponentially growing ed0tech startup.

Client Details :

Our client is one of the market leaders in the edtech space looking for a strong leader who could deliver excellent customer experience.


– Setup and run the Post Sales function for a category.

– Execute complex operations to deliver best customer experience.

– Improve the efficiency of processes to achieve business results.

– Coordinate with cross-functional teams to resolve customer issues

– Lead a team of 100+

– Responsible for customer experience and handling any kind of escalations.


– Experience of around 3-6 years with a team handling role.

– First principle problem solving, analytical skills, data-driven focused decision making and mindest.

– Experience in Stakeholder Management with business development, transformation, Design and internal operations teams

– Demonstrate excellent communications skills.

Job Offer :

– Industry par compensation and benefits.

– Opportunities to grow and learn in a competitive environment.

To apply online please click the ‘Apply’ button below. For a confidential discussion about this role please contact Monish Kumar on +91 80 6826 6828

Contact – Monish Kumar – +91 80 6826 6828

The Apply Button will redirect you to website. Please apply there as well.

Bangalore Urban, India

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