Assistant Vice President – Customer Care Operations – BPO/ITeS (8-13 yrs)

1.You will work with Operating leaders and Clients to develop a winning strategy, develop it with the service line, then present for internal approval and customer acceptance.

2.Your role will function as an overlay of existing technical and domain experts and bring value through disciplined operational pursuit and solution management skills.

3.Participate in business leadership meetings, helping to develop and drive strategies and programs which improve the competitive position and profitability of the organization.

4.Ability to set the vision, direction, and culture for the team by managing individual and team performance, expectations and goals.