AGM – Quality – General Insurance/Retail Domain – BPO (12-14 yrs)

The aforesaid opportunity is with a business process management (BPM) client that focuses on back office processing, contact centers and HRO solutions.

Location: Hyderabad

Working Hours: Night Shift (4pm-1am)

Mandatory ask:

– 12-14 years experience with 4-5 years in six sigma/quality

– Should have lean six sigma experience in BPO processes (process Excellence/business excellence/quality assurance) / must be Six Sigma Green or Black Belt Certified / Open To Working Night Shifts (upto 1 am)

Key Parameters:

– 10-12 years experience in managing quality in BPO processes.

– Should have experience managing lean six sigma projects.

Core Competencies:

– Think strategic, drive results, partner with customers & lead people.

Desired Skills:

– Good communication skills.

– Good analytical skills.

– People Management skills.

– Exercises diplomacy and possess excellent interpersonal skills.

– Problem Solving & Decision Making skills.

– Client Relationship Management skills.

– MS office proficiency.

– Should be Six Sigma Green or Black Belt trained / certified.

– Certified Auditor for ISO, ISMS or other Quality standards.