AGM – Medical Coding Operations – US Healthcare (10-15 yrs)

Mandatory Ask:

10-12 years BPO Experience working on Medical Coding operations (preferably on the payer side)

Key Parameters:

– Graduate/Post Graduate with 10-12+ years of experience in BPO – US Healthcare coding operations.

– Must have managed a team of 150-200+

Primary responsibilities:

a. Customer related:

– Ensure customer policies, procedures and contractual agreement are consistently met.

– Responsible for all contractual agreements from an operational perspective and ensure realistic and practical commitments are made to clients.

– Provide strategic guidance to the operations managers to ensure service delivery.

b. Financials related:

– Full P&L responsibility focused on achieving operations metrics.

– Manage- Profitability of teams, Productivity of teams and Cost of Revenue.

– Drive cost control measures across operations.

c. People related:

– Maximize utilization of resources.

– Approve resource planning, recruitment training and other development plans for the teams Mentor and guide direct reports and work closely with all Managers and intervene appropriately to create a competent and close-knit team.

d. Process related:

– Consistently meet pre-determined metrics to achieve business objectives and customer SLAs Ensure contingency plans are in place for all services to include business recovery plans.

– Ensure timely and accurate reporting of performance metrics and SLAs to the Management.

– Identify and resolve problem situations as a final point of escalation.

– Ensure timely preparation and review of goals and development plans for direct reports. Ensure accurate handling and completion of progress reviews on performance and development plans within agreed timescales and provide ongoing feedback to GM/Operations Managers/Operations Assistant Mangers.

– Review performance achievements and targets regularly with Operations Managers / Operations Assistant Mangers and provide strategic direction to improve service delivery.

Core Competencies:

– Think strategic, drive results, partner with customers & lead people.

Desired Skills:

– Good communication skills.

– Good analytical skills.

– People Management skills.

– Exercises diplomacy and possess excellent interpersonal skills.

– Problem Solving & Decision Making skills.

– Client Relationship Management skills.

– MS office proficiency.


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